DELIVERY & SHIPPING POLICY

ENW AIMS TO DELIVER YOUR ITEMS IN THE FASTEST TIME POSSIBLE!

DELIVERY POLICY

At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.

We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.

We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.

We strive to deliver your purchased products in the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated carrier, Monday - Friday, excluding weekends and public holidays.

DELIVERY LEAD TIME

Confirmed orders will be shipped out from our warehouse within 1-3 business day(s) if they are placed before 12PM, Monday – Friday, excluding public holidays.

Orders placed on Friday after 12PM and over the weekend will be processed on the following Monday, excluding public holidays.

Delivery lead times are as follows:

• Peninsula Malaysia: 2 – 6 working days for your order to arrive.
• Sabah / Sarawak: 4 – 8 working days for your order to arrive.

Delivery to rural or remote areas may take an additional 2 – 3 working day.

SALE / PROMOTIONAL PERIODS

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders.

• Peninsula Malaysia: Additional 3-7 working days for your order to arrive.
• Sabah / Sarawak: Additional 5-9 working days for your order to arrive.

SHIPPING CHARGES

ENW charges a standard shipping fees with every transaction for any local delivery.

STRICTLY NO REFUNDS for any shipping & handling charges.